Transparent by design
Policies
Our appointment, cancellation, refund, package, payment, and service-scope policies, published so clients understand the terms before scheduling or purchasing.
Appointment Policy
Appointments are reserved specifically for each client. Please arrive on time so the full scheduled service can be provided whenever possible. Late arrival may shorten the available service time when another appointment follows.
Appointments are recommended.
Cancellation and Rescheduling
We ask for at least 24 hours' notice when canceling or rescheduling an appointment.
Repeated late cancellations or missed appointments may require advance payment before another appointment is reserved.
Any applicable cancellation requirement or charge will be disclosed before payment is collected.
Service Refund Policy
Completed spa services are generally non-refundable after they have been fully performed.
If a service cannot be provided as purchased, Untitled Spa Group will work with the client to reschedule the service or provide an appropriate refund for the unrendered service.
Package Refund Policy
Clients may request cancellation of the unused portion of an eligible prepaid spa package. Services already performed will be deducted from the amount paid according to the terms of the package purchase, and any eligible remaining refund will be processed to the appropriate original payment method or financing provider.
Approved refunds are processed promptly and, when applicable, within 10 business days of agreement on the refund.
Clients will not be required to forfeit payment solely for spa services that Untitled Spa Group has not provided and cannot provide.
Financing Refunds
If a purchase was funded through a third-party financing provider, any approved refund related to that purchase will be processed in accordance with the applicable provider's required refund procedure.
Customers should not expect a cash refund for an amount originally financed by a third-party provider.
Pricing
Current prices are displayed on this website.
Applicable taxes or other legally required charges, if any, will be disclosed before purchase.
Untitled Spa Group does not impose an additional surcharge solely because a customer uses an available financing option.
Client Conduct
Untitled Spa Group is committed to maintaining a respectful, professional environment for clients and service professionals.
Inappropriate, threatening, discriminatory, harassing, or sexually inappropriate behavior is not permitted and may result in immediate termination of an appointment.
Health & Safety
Clients should inform their service professional of relevant sensitivities, allergies, pregnancy, recent procedures, injuries, or other circumstances that could affect comfort or suitability for a spa service.
When appropriate, a client may be advised to consult a qualified healthcare professional before receiving a service.
Untitled Spa Group does not diagnose medical conditions.
Scope of Services
Untitled Spa Group provides traditional non-medical day-spa and cosmetic personal-care services.
Spa services are not substitutes for medical diagnosis, medical treatment, physical therapy, or care from an appropriate healthcare professional.
Questions About a Policy?
Contact Untitled Spa Group directly and we will explain how a policy applies to your appointment or package.